Beertender - South Bay Taprooms

JOB TITLE: Beertender
Job Type: Part Time, Hourly, non-exempt, tipped shifts

Pay rate: $16.50 plus tips

Join Smog City Brewing Company as a Beertender for our South Bay taprooms!

We are looking for a passionate beer enthusiast with bar experience to help sell and pour beer! The ideal candidate will embody Smog City's core values of quality, community, and respect, love creating community around delicious hand crafted beverages, drive a positive work environment and ensure an inviting and engaging experience for all our customers.

Key Responsibilities

  • Be an ambassador of Smog City Brewing Co., understanding that you are the face of the company and must represent Smog City in everything you do and every interaction you have with customers. 

  • Uphold Smog City customer service standards, making our taprooms a welcoming place for everyone.

  • Greet and interact with guests in a polite and respectful manner.

  • Answer questions and educate guests about Smog City beer.

  • Follow all Taproom SOPs and employee handbook guidelines.

  • Maintain a safe and clean work environment.

  • Maintain an awareness of guests’ state of mind, and respond appropriately.

  • Check ID of any guests that appear under 35.

  • Bus and clean tables, bars and barrels.

  • Sweep and mop floors as needed.

  • Wash and restock glassware.

  • Check restrooms, clean and restock as needed.

  • Meal/Rest breaks when required.

  • Work morning, afternoon, night, and/or weekends as needed.

  • Participate in beer festivals and events as needed.

  • Work special Smog City events as needed.

Employee Perks and Benefits

  • Beer benefits! - On site and off site allocations per shift, and monthly sixtel keg available to all Smog City employees. Employee discounts when visiting all of our taproom locations.

  • Smog City merch! - Discounted Smog City apparel.

  • Flexible scheduling and additional time off on approval - At Smog City we know that life is lived both at the brewery and outside. We strive to ensure that all our employees have the time they need as long as their responsibilities are completed.

  • Fun and supportive environment - We support and respect all kinds of individuals in our Smog City community. We strive to create a safe and productive work environment for all and have fun doing it. After all… it’s beer!

  • Work in support of our planet - Smog City Brewing is a proud member of 1% for the Planet and supports local environmental non-profits.

Core Competencies:

  • Oral Communication - Exceptional communication, phone and interpersonal skills to effectively communicate with a wide variety of clientele, internal personnel and vendor sources

  • Written Communication – writes clearly and informatively

  • Interpersonal Skills - Focuses on solving conflict, not blaming; keeps emotions under control

  • Teamwork - Balances team and individual responsibilities

  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.  Provide product advice to customers

  • Professionalism – Represents the Company in a positive and professional manner; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments

  • Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events

  • Quality - Demonstrates accuracy and thoroughness

  • Quantity - Meets productivity standards; completes work in timely manner

  • Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Minimum Job Requirement:

  • 1 - 3 years of restaurant or bar experience in a customer facing role.

  • Good interpersonal skills with the ability to work effectively with individuals and groups at all organization levels.

  • Impeccable customer service skills, and a desire to interact with and host a wide range of individuals with varying levels of beer knowledge at our taprooms.

  • Cicerone Certified Beer Server, level 1, preferred.

  • Ability to multitask and prioritize responsibilities in a fast-paced environment.

  • Self-starter with the ability to keep busy during any down time by completing side work tasks, and/or any other tasks assigned by your manager/leads and taproom director.

  • Desire to learn about craft beer and quality standards.

  • Knowledge and passion for craft beer and the brewing process is preferred, with an emphasis on education and helping customers find their new favorite beer they didn’t know they liked.

  • General knowledge of draft system basics preferred. (How to change a keg, how to troubleshoot if a draft line is having pouring issues, etc.)

  • Knowledge of POS systems preferred.

  • Proof of completion of LEAD course in accordance with ABC regulation within 30 days of hire date.

If you’re interested in this role, please email ilovebeer@smogcitybrewing.com with your resume, along with a short note telling us why you’d like to work at Smog City and what you bring to the taproom beyond your experience. We’re interested in your personality and perspective, not just your work history.

APPLY HERE